Customer Support Executive AI Platform
Sai Group Ltd · Posted 2026-04-10
Headquarters: Kolkata, West Bengal, India
We are looking for a Customer Support Executive to assist users of our AI-based platform that enables database connections, file uploads, and conversational interaction with data. The ideal candidate will help customers resolve technical issues, understand product features, and ensure a smooth user experience.
Key Responsibilities:
• Assist users with connecting databases (MySQL, PostgreSQL, MongoDB, etc.)
• Help customers upload files (CSV, Excel, etc.) and query them using AI chat
• Troubleshoot basic technical and usage issues
• Guide users through product features and workflows
• Respond to customer queries via chat, email, or ticketing system
• Escalate bugs or complex issues to the technical team with clear details
• Maintain logs of customer issues and resolutions
• Collect user feedback and share insights with the product team
Required Skills:
• Good communication skills (written & verbal)
• Basic understanding of databases and file formats
• Familiarity with AI tools / chat-based systems is a plus
• Ability to understand technical problems and explain solutions simply
• Customer-first mindset and problem-solving attitude
Preferred Qualifications:
• Experience in SaaS / AI / Tech support
• Basic knowledge of SQL queries
• Understanding of APIs and data workflows
• Prior experience with customer support tools (Freshdesk, Zendesk, Jira, etc.)
What We Offer:
• Opportunity to work with an AI-driven product
• Learning and growth in AI, data, and SaaS platforms
• Collaborative and fast-growing start-up environment
• Competitive salary (as per experience)
To apply: https://weworkremotely.com/remote-jobs/sai-group-ltd-customer-support-executive-ai-platform
What this role looks like for a working parent
Sai Group Ltd is hiring a Customer Support Executive AI Platform on a fully remote basis from Anywhere in the World. Below we've reframed the listing through the FlexCareers lens — what this job actually means if your day is bracketed by a school run, a nap window, or a caregiving block.
Why we surfaced this role
- Remote role suitable for a flexible, school-hours schedule with async communication
How a parent might shape the day
Most of the candidates we hear from in this category split their week into two or three deep-work blocks: an early-morning window before the household wakes, a midday block during nap or school hours, and a short evening sweep for asynchronous responses. A role like Customer Support Executive AI Platform typically rewards focused output over hours-at-desk, which is exactly the trade working parents want.
Questions to ask in the interview
- What does a "core hours" overlap look like across time zones?
- Is the team genuinely async, or is async a synonym for "ping me on Slack"?
- How are deadlines and on-call expectations handled around school holidays?
- What does parental leave and return-to-work look like at Sai Group Ltd?
- Are there meeting-free days or focus blocks already on the team's calendar?
Before you apply
Read the full description below carefully. Sai Group Ltd owns the application process — clicking Apply for this role takes you directly to their listing. FlexCareers does not collect applications, take a placement fee, or sit between you and the employer. We surface the role; you do the work.