Customer Support Manager
Prodevelop · Posted 2026-04-29
Headquarters: Valencia
- Lead and manage the technical support team.
- Supervise and improve customer service processes.
- Resolve complex incidents and ensure optimal response times.
- Coordinate with development teams to resolve technical issues.
- Implement strategies to improve customer satisfaction and loyalty.
- Analyse and report on support performance, including:
- Average response and resolution time (SLA and TTR).
- Volume and classification of support tickets.
- Customer satisfaction (CSAT, NPS, CES).
- Analysis of trends and recurring issues.
- Team workload and operational efficiency.
- Experience in managing technical support teams or customer service in technological environments.
- Leadership, problem solving and continuous improvement skills.
- Ability to work with metrics support and analysis tools (Zendesk, Freshdesk, Jira, Power BI, etc.).
- Upper-intermediate level of English.
- Knowledge in software, SaaS or technological solutions for logistics, transport or ports.
- Upper-intermediate level of French.
- Stable job position.
- Flexible working hours.
- Day off on your birthday.
- Flexible remuneration.
- Hybrid/remote teleworking.
- Life and accident insurance.
- Subsidised health insurance.
- Continuous training.
- Possibility of internal promotion.
- Professional career plan.
- Other social benefits (loyalty trip, etc.).
To apply: https://weworkremotely.com/remote-jobs/prodevelop-customer-support-manager
What this role looks like for a working parent
Prodevelop is hiring a Customer Support Manager on a fully remote basis from Anywhere in the World. Below we've reframed the listing through the FlexCareers lens — what this job actually means if your day is bracketed by a school run, a nap window, or a caregiving block.
Why we surfaced this role
- Remote role suitable for a flexible, school-hours schedule with async communication
How a parent might shape the day
Most of the candidates we hear from in this category split their week into two or three deep-work blocks: an early-morning window before the household wakes, a midday block during nap or school hours, and a short evening sweep for asynchronous responses. A role like Customer Support Manager typically rewards focused output over hours-at-desk, which is exactly the trade working parents want.
Questions to ask in the interview
- What does a "core hours" overlap look like across time zones?
- Is the team genuinely async, or is async a synonym for "ping me on Slack"?
- How are deadlines and on-call expectations handled around school holidays?
- What does parental leave and return-to-work look like at Prodevelop?
- Are there meeting-free days or focus blocks already on the team's calendar?
Before you apply
Read the full description below carefully. Prodevelop owns the application process — clicking Apply for this role takes you directly to their listing. FlexCareers does not collect applications, take a placement fee, or sit between you and the employer. We surface the role; you do the work.