Customer support
Inyad · Posted 2026-04-29
Headquarters: Casablanca
inyad is looking for a Customer Support Specialist to increase our brand and product's visibility, through building relationships and communicating with potential customers using popular social media platforms.- Answering customer questions as they come through email, chat, or phone (facebook messager, WhatsApp, etc.)
- Answering comments on social media and responding to inquiries by connecting with internal teams
- Spending time out of the queue to create new ways to excite and engage our customers, for instance: branching documentation, interactive email signatures, or proactive email campaigns.
- Maitaining documentation related to customer support
- Strong ability to work individually as well as part of a team.
- Good written and oral communication skills (Classical Arabic, French and English)
- Extremely rigorous, punctual and well organized
To apply: https://weworkremotely.com/remote-jobs/inyad-customer-support
What this role looks like for a working parent
Inyad is hiring a Customer support on a fully remote basis from Anywhere in the World. Below we've reframed the listing through the FlexCareers lens — what this job actually means if your day is bracketed by a school run, a nap window, or a caregiving block.
Why we surfaced this role
- Remote role suitable for a flexible, school-hours schedule with async communication
How a parent might shape the day
Most of the candidates we hear from in this category split their week into two or three deep-work blocks: an early-morning window before the household wakes, a midday block during nap or school hours, and a short evening sweep for asynchronous responses. A role like Customer support typically rewards focused output over hours-at-desk, which is exactly the trade working parents want.
Questions to ask in the interview
- What does a "core hours" overlap look like across time zones?
- Is the team genuinely async, or is async a synonym for "ping me on Slack"?
- How are deadlines and on-call expectations handled around school holidays?
- What does parental leave and return-to-work look like at Inyad?
- Are there meeting-free days or focus blocks already on the team's calendar?
Before you apply
Read the full description below carefully. Inyad owns the application process — clicking Apply for this role takes you directly to their listing. FlexCareers does not collect applications, take a placement fee, or sit between you and the employer. We surface the role; you do the work.